02 July 2020

Hotels (including Hyatt, Trump) don't change sheets or clean rooms



I've always thought this was the case, and have see several anecdotal reports from people leaving or finding things between sheets - but it's better to see the faults professionally documented.

And you know the public blaming will go to the poor staff, whitewashing the roles of management and ownership.  I'm sure this has been going on for decades.

11 comments:

  1. I was sitting in a hotel room (Hampton Inn) in Pittsburgh when I watched this on Monday evening. Gave me pause for thought. When we checked in, the person at the desk told us that all rooms have a 3 day quarantine period between each use, in addition to the disinfecting they discuss on the website. Who knows...at least everyone was wearing masks when in a public area.

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  2. Why start changing them now? They never did before

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  3. Why wouldn't it be the fault of the "poor staff"? That IS their assignment, right? I don't get why it apparently a class issue.

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    1. I appreciate (and generously tip) hotel/motel staff because they have shit jobs. They are typically hired from the lowest-income demographic in the city/town and have effectively no decision-making power on the cleaning. Management will create the notes that say the room has been "deep-cleaned" but not give the staff the tools - or the time - to complete those tasks. And I'm confident that verbal directions like "you can skip the remotes you've got 11 rooms to do today" are never written down or admitted to publicly.

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    2. You pretend to be a human, we will treat you like one. What IS your assignment? I don't like this whole "Karen " meme, but it is beginning to make more sense.

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  4. Bedspreads and blankets are seldom changed unless obvious stains. During the slow season, rooms are given a "spring cleaning", only then carpets are shampooed and blankets etc. changed.

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  5. Here is the truth about changing the sheets in places where i have worked. The usual policy was every other day whether they want it or not. New guests always got fresh sheets. Pillows blankets and "comforters" were a different schedule. They are more labor and time intensive. We had about 50 rooms and during the busy season the most we could manage was about 2 or 3 rooms per day to wash every damn thing. Of course we had extra stuff. All through the summer we were putting out new bedclothes and working to live up to our standards of hospitality and dignity for ourselves and guests. In the winter we would try to catch up and get ready for next year. It finally got to be too much. The tourists used to be a lot nicer. They wanted to be friendly and learn about us and where we live. We even had our favorites from all over the world. Thank you for tipping the staff. Y'all have no idea what it is like.

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  6. If you think that is bad, consider how the water glasses are cleaned. I have worked in a hotel, front of the house, yet I know what's going on. Owners are squeezing profits out of the property by increasing the workload for housekeepers. One major hotel chain claims that they are ramping up the cleaning and disinfecting of rooms, but that's just BS--how would anyone know this for sure unless they watched the room being cleaned? Thanks for tipping the housekeepers, who are the ones who really keep the hotels and motels going. The General Manager is not usually scrubbing toilets . . .

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    1. Owners are squeezing profits out of the property by increasing the workload for housekeepers. One major hotel chain claims that they are ramping up the cleaning and disinfecting of rooms, but that's just BS

      It's BS indeed. It's very easy for management to say they've increased cleaning. All they need to do is just write down that cleaners now to these extra things. They also need to tell the cleaners to do these extra things. But they don't have to actually give the cleaners extra tools or time to do those tasks, so they won't get done. No problem for management. If they're called to task, they just blame and fire the cleaners.

      What that TV crew should do is rerun their test in the same hotels in the same rooms after airing the segment. Then get the manager fired. Although, the manager is also just a pion in the larger hierarchy of hotel management.

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    2. Getting the manager fired is a noble sentiment, Nepkkarel, but all a rerun would accomplish is getting another housekeeper fired and a public declaration by the manager that he/she "can't get reliable help these days." And as you suggest, firing the manager would just result in a clone being hired to follow the same guidelines from above.

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