16 November 2016
How does someone "take ownership" of my needs ?
What does it even mean? I've been seeing this inquiry on various feedback documents - this one after a successful tech upgrade yesterday.
I understand why this happens. This company, like every other one, outsources its online "help" service to third-world sites and uses feedback to weed out the unsatisfactory temporary hires.
But "taking ownership of my needs" sounds like I've been interacting with a sin-eater. And why a 10-point scale, forcryinoutloud? And get off my lawn; I'm grouchy this morning.