From the travel section of the New York Times:
"Last summer, I flew to Geneva, Switzerland, and picked up a rental car from Budget for a two-week vacation in neighboring France. More precisely, I reserved the car for 13 days and four hours, for an estimated 866 Swiss francs, worth about $1,060 at the time. I ended up returning the vehicle not just on time but a little earlier than planned — after 13 days and 30 minutes — so imagine my surprise when the final bill came to 1,545 francs. The lion’s share of the difference was in the base rental rate, so I assume I lost my discount for returning the car early. I’ve heard of car rental companies recalculating rates for returning a weeklong rental a day early, but hours? That is ridiculous."
The explanation:
The car rental industry is notorious for charging customers for services they do not need or sometimes never agreed to, but collecting what amounts to a $595 fee for bringing back a car a few hours early seems beyond the pale.Even more astonishingly, perhaps, is that after examining the documentation you sent me and combing through Budget’s policies, I now believe it was not even a question of hours. You could have saved $595 by returning the car just 10 minutes later than you did...“Because the vehicle was returned earlier than the 14-day period, the rental no longer qualified for the weekly promotional pricing,” Lauren Bristow, the director of marketing communications for Avis Budget Group, wrote in response to my emailed questions. “As a result, the system recalculated the rental at the applicable shorter-term rate.”And I’ll admit that Budget’s “General Conditions of Rental” (Part 12, if you’re following along) does back her up. “Because special offers and discounts often relate to specific time slots,” it reads, “you may even end up having to pay more if you bring back the vehicle early.”
Offered without comment.
I had a case where i rented a car for 5 days (over a weekend). I saved money by returning the car after a day and re-renting it for the cheaper weekend rate. Again, it had to do with which days it was rented for: F/Sa/Su was cheaper that W>Su.
ReplyDeleteThis is all (barely) legalized theft.
ReplyDeleteConsumers are told to do their homework, but what's always omitted is that consumers are basically fighting with batteries of company lawyers that purposely write contract terms as dense and opaque as possible.
In a normal world, that would make a contract unfair and therefore invalid, but sadly, it's the company lawyer's school buddies that are the judges that should enforce that, and they won't because they're buddies.
And so we get robbed blind.