I'm putting on my elderly English-major hat to write this post requesting advice from some of the tech-savvy readers of TYWKIWDBI, because I don't know what to do.
Here's the story. For the past 15-20 years I've used AT&T for landline and cellphone service with very few problems. About two summers ago I was on a long road trip, sending photos home during the journey, and I received a test message "You used 75% of your plan data this bill cycle. If you use all of it, your data will be slowed to 128kbps..." I learned from that experience to bring the photos home or wait until I was near a motel wi-fi before sending them, and I've had no data usage problems since then.
Until April 15. Taxes were done and filed (days earlier), and I was out in my garden clearing winter debris when the phone beeped withe the "75% data used..." message, which confused me because the phone was not in use. And then, within probably 15 minutes I get a second message "Hi, it's AT&T. You used all your plan data this bill cycle. Your data usage will be slowed (max 128 kpbs)..."
That was a shocker. I went into the house. My wife was not using her phone (and we have no children or other phones on the plan). The next evening I got online to track down and print out pages and pages of usage data. The embed at top shows the start of the event, which continued like this...
So, basically 3 gigabytes of data consumed in about a ten-minute period.
I phoned the AT&T help lines, which were singularly unhelpful. The well-meaning staff probably have English as a third language and operate out of call centers with immense background noise or children playing, and were able to give me no useful answer as to what had happened (though they did try to upsell me some enhanced service).
My next stop was an appointment at the Apple store to meet a tech at the genius bar. He basically rebooted the phone, which improved its overall function, but he could not ascertain why this episode happened. He went to the Settings to examine the Cellular Data which showed all the installed apps, but could not dissect out which one (if any) was hyperactive on the afternoon of April 15.
I inquired about possible malware, which he considered "unlikely." He thought perhaps one of my installed apps had gone rogue and called for data (???). I have wondered whether someone hacked into my system - perhaps a neighbor who wanted to download a movie, or maybe someone driving down the street with some type of scanner looking for networks to hop onto for ten minutes to ?mine bitcoin or some other nefarious activity. (We have a complex alphanumeric password that would take some degree of professional skills/equipment to hack).
Things are not back to normal yet, with some residual problems seemingly affecting our gateway router and our access to premium streaming channels. We have learned that TDS is in the process of laying fiber in our neighborhood and are considering switching to them from AT&T (who say they will have fiber but don't know when...).
So, an old English major would love to hear ideas about 1) why/how this happened, and 2) how to prevent it from happening again. And if anyone has experience/comments re TDS Telecom fiber service, that would be a nice bonus.
Thanks in advance; perhaps your comments will help other readers of TYWKIWDBI with similar problems.
I have no idea what happened, but that does sound wrong. You might have done this already, but you can reset the data usage statistics (Settings -> Cellular, and Reset Statistics is all the way at the bottom). This will set all the usage records to zero, so if you keep checking the usage frequently after resetting you might at least be able to figure out what’s using all the data if it happens again. Sorry I don’t have a better answer.
ReplyDeleteI have had this same problem two times, each with a different cause. The first was after an Android update which caused my Photos and Downloads folders to backup to the cloud using cell data instead of only when on wifi, which was my original preference. My whole camera/video/download repository dumped to the cloud over a fifteen minute period and used up my data allotment without my knowledge. The second instance happened later that year when a game app I'd downloaded was trying to send usage data to a connection that apparently had a server error, and it stuck in a recursive loop which resulted in a constant collection of the same small amount of data for a couple hours.
ReplyDeleteBoth instances were solved by looking into data usage by individual app and singling out the culprit; then it was a matter of investigating settings for those individual apps and adjusting (as with the Google Photos app) or uninstalling (as with the game). Googling around was vital in both instances. I sincerely hope you're able to resolve this!
Ugh, how frustrating, sorry I can’t help. With regard to the possibilty of someone nearby hacking in though, that would be an issue with your home wifi, not your mobile data. Issues with the router and streaming channels would be your home network rather than mobile data too. So it all sounds very confusing.
ReplyDeleteIsn't it wonderful that they can tell you exactly how much data you used exactly when, but not what that data was, or what website/app used that data.
ReplyDeleteIn short: they're providing you with useless data. Even though some secrecy is nice. Your non-existing son would probably not want you to find out he discovered Pornhub.
Possibly an iOS update?
ReplyDeleteSeconding this suggestion. iOS 18.4.1 was released about that time.
DeleteIf it were an app, and your usage is normally low, then an app with 2GB+ of data should be obvious in the Cellular Data settings (if you have the usage stats enabled). Podcasts is a likely candidate - I have mine set to not use cellular data so that it has to wait until there's wifi.
OS updates usually prefer wifi, but there is a setting that allows them to use 5G cellular. Settings > Cellular > Cellular Data Options (or your eSIM, if you have one) > Data Mode. "Low Data Mode" should prevent things iOS from sneakily using cell data.
I do in fact have 18.4.1 but believe I installed the upgrade a week or two ago.
DeleteThank you Kniffler, for those specific instructions. I'll look into it later tonight or tomorrow. Many thanks.
Best guess it's backing up photos and videos. Typically only happens on wifi connection unless of course some app coder has made a mistake. Disable backups for now.
ReplyDeleteUnlikely. I typically only have a dozen photos on the phone because I offload them to my desktop almost daily (currently 384 MB pix on phone). Maybe 1 or 2 two-minute videos. I can't imagine gigabytes-worth of material there. I do have gigabytes of podcasts saved but have not intentionally set them to be backed up.
DeleteI wonder if the phone downloaded podcasts but couldn't "see" the wi-fi in the house because I was out in the yard?
Delete?and would that mean that my gateway/router has become too weak or has failed. It's about 14 years old.
Delete14 year old router? Most definitely time to buy a new one/upgrade, even if this is not the problem. I had this kind of thing happen once and never did figure out what caused it but it has not happened again, fortunately.
DeleteThis is fascinating because it may help this old English major too. Our issue is with our home WIFI; it works perfectly fine most of the time and then periodically it's as if someone is parked outside our home playing Call of Duty or some other high bandwidth game. Sigh. This will help me investigate.
ReplyDeleteGood luck and please share, especially if you discover the reason(s).
Thank you for posting this, DB. Whenever I address "personal" topics in the blog, I hope that there are others with comparable questions/problems.
DeleteAssuming your home WiFi originates from a router connected to a wired cable connection, it could just be everyone in the neighbourhood turning on Netflix after dinner. The more densely populated the area you live in, the more likely you are to see your internet bottleneck.
DeleteSpecifically WiFi related, if you have a bunch of people close to you using WiFi on the same channel you'll get the same effect. You can generally change the channel in the router configuration, assuming you have access to it.
More unlikely, but not impossible, using a microwave oven can disrupt your WiFi.
Do you have the App Store set to automatically download updates? (Settings > Apps > App Store > Automatic Downloads)
ReplyDeleteAnd is it allowed to use mobile data? (Toggle on same page)
Otherwise yes, an iOS update is a likely culprit.
Automatic Downloads is off, but App Updates is on. I'll turn it off. And under the "Cellular Data" the Automatic Downloads is off, but maybe the Apple guy turned it off during the cleanup process.
DeleteThanks Anon
And another frustrating thing is that, thanks to conservative courts’ legalization of forced arbitration and class action waivers, anything the company does wrong on a large scale hurting many consumers, they effectively have immunity for, because there is no way to hold them accountable. The CFPB and similar government agencies can theoretically do something, unless the president goes insane and takes a boxcutter to them all.
ReplyDeleteUnaccountable? Nuh-uh. Those corporations can be fined literally hundreds of dollars for wrong-doing. That'll make'em think twice.
DeleteBless your heart, you're such a dreamer.
DeleteThis isn't specific to data, but a similar issue with battery drain. I was on the DC Metro, starting above ground, but as soon as it reached the city and went underground, it lost wifi and began continuously searching for a signal for about 20 minutes. This drained the battery about 70%, so I have to turn on Airplane Mode while using the Metro.
ReplyDeleteThose unexpected events can ruin your day very quickly.
Thank you anon. One of our phones has been experiencing battery drainage, so maybe having a weak Wi-Fi is a contributory factor to that as well...
DeleteSettings->Cellular->Cellular Data/Show All. This will give you rundown of every app using cellular data and how much has been used in the current period. Under Settings->Cellular at the bottom of the page is the slider to Enable Cellular Usage Statistics and to also reset them to zero so you can have a new baseline. Presuming it's already enabled it might be difficult to figure out what's pulling the data but if you reset the statistics and track from there should be pretty easy to see.
ReplyDeleteNot a helpful comment, but after 60 + years of dealing with Ma Bell (didn't we kill her?) and now AT&T (Direct TV), the only thing I needed to see was that company's name to know the outcome of your problem is unlikely to be good.
ReplyDeleteHope I am wrong.
DO upgrade your home router. DO sign up for fiber for the wired home connection. It always pays to switch carriers every so often, even though it's a huge pain. Adding to the running ios update theory (the best): there might've been a pre-, post-upgrade, or both *backup*. The upgrade may've changed the format of the backups, requiring a complete do-over.
ReplyDeleteI've noticed my phone has massive data spikes once in a while.... When I really looked into it, it turned out it was downloading a bunch of podcast episodes. You really have to look at your phone, app by app. Also try to get rid of apps often, so they don't just vampire your data.
ReplyDeleteI'm a little late to this but what I've run into is videos that automatically play. Yahoo, CNN, etc. love to auto play a video of the same thing an article is written about. IMDB is similarly obnoxious in playing trailers. All of it can soak up bandwidth if you aren't paying attention. And they are good at getting around settings in Firefox to not automatically play video. Talk about pissing you off! It's why I typically avoid those sites (and others).
ReplyDeleteAlso, there's the obvious - make sure the wifi on the phone didn't get turned off somehow.
I see a lotta suggestions. Is there an answer as to why / what happened?
ReplyDeleteNothing definitive yet. Apple genius suggested malware unlikely. The apparent culprit right now is a wi-fi "gateway" modem that is 14 years old either malfunctioned or its signal weakened, so that when the phone in my pocket out in the back yard called for automatic updates, those requests were processed via my "data" allotment, which exceeded my limits, which then resulted in a punitive reduction in my data transfer rate, which rendered other functions ineffective. My new "gateway" router arrived this morning; switch-out of the old one is pending. TDS is installing fiber in the neighborhood this summer, and is an appealing alternative to AT&T.
DeleteUpdate. AT&T overnighted a new gateway modem to us, but the new model had no way to plug in our old coaxial cable, so I called AT&T and arranged to have a human technician visit our house (for a $150 fee). He arrived today, and when he examined our setup, he said he has been servicing customers' homes for years and had never seen a gateway as old as ours. He said old gateway modems typically lose range with aging, which might explain our initial problem. He agreed the new one sent to us would not accept our coaxial cable, but he retrieved an appropriate one from his truck and installed it. So now we have our connection to the world restored (at about 50 Mbps).
DeleteWe're going to check out TDS re fiber installation this summer.
Thanks for the update!
Deletep.s. Instead of LEDs, I bet that old modem used very small kerosene lanterns as indicators? :-)